Frequently Asked Questions

What does Burst Health offer?

We offer a full service Telehealth GP clinic over the phone for anyone in Australia who would like to speak with a doctor. We can provide prescriptions for medications, medical advice, doctor's certificates and referrals. We also offer a select number of treatments by questionnaire which don’t require a Telehealth consult. To get started, choose a condition on our homepage.


Do I need to see a doctor to receive treatment for erectile dysfunction, premature ejaculation, hair loss, weight loss or compounded creams?

No, we want to give you the treatments you need with a minimum of fuss. That means no consults, no extra fees, and no wasted time. For treatments such as weight loss, compounded creams, hair loss, premature ejaculation and erectile dysfunction, you can elect to complete a brief online assessment and receive treatment without seeing a doctor.


Do you bulk bill?

No, bulk billing is not available. We are a private GP service.


How do I make changes to my subscription?

You can cancel or pause your prescription at any time by going to Manage Subscription in your account located here. You can also update your payment information. If you don't have an account, please register here. Once you have paused or cancelled, you will no longer be charged automatically for your repeats.


I can't log into my account?

Accounts are not mandatory when you first make a purchase. You will receive an invite email at the time of purchase but if you do not accept the invite an account will not be setup for you and you will need to register for an account at a later date using the same email address you used at the time of purchase. You can create an account at anytime here.


How long does it take to process my order?

Our medical team reviews all questionnaires submitted which can take up to 2-4 business days to complete due to high demand. The pharmacy then processes your order once received by us within 1 business day. Your order will not be fulfilled on our system until the driver scans your item and you receive an Australia Post tracking number.


Looking for an answer not listed here?

Chat with us live, click the chat icon at the bottom right or contact us here.